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British Fuel faces investigation following agents split into customers’ properties

Bynewsmagzines

Feb 3, 2023
British Gas faces investigation after agents break into customers’ homes


Ofgem, the strength regulator, has released an urgent investigation into British Gasoline following allegations the corporation sent debt collectors who broke into customers’ households to set up prepayment meters.

It comers right after an investigation by The Instances that alleged a organization made use of by British Fuel to pursue debts, Arvato Financial Remedies, experienced forced their way into residences to in shape the units, in spite of symptoms children and disabled people were being residing there.

“These are incredibly serious allegations from The Periods. We are launching an urgent investigation into British Gas and we won’t be reluctant to get agency enforcement action,” an Ofgem spokesperson mentioned.

The manager of British Fuel operator Centrica explained to the BBC that he is horrified that debt collectors have damaged into customers’ houses to healthy prepayment electrical power meters devoid of consent.

“This took place when people today were being performing on behalf of British Fuel. There is almost nothing that can be mentioned to justification it,” Chris O’Shea informed the BBC.

The firm will quit these kinds of installations.

O’Shea explained to BBC Radio 4’s Today programme: “The contractor that we have used, Arvato, has allow us down but I am accountable for this.

“This took place when men and women ended up performing on behalf of British Gas. There is nothing that can be explained to excuse it.”

 

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