The context behind a fan video that saw a raft of criticism for Arsenal has been explained by the club to talkSPORT host Laura Woods.
The Gunners posted a pre-match clip on Twitter before their 2-2 Premier League draw against West Ham of a fan getting her shirt signed by the players.
The young girl was seen waiting outside of the dressing room with a home shirt being signed, but had little to no interaction with the Arsenal stars passing by.
The clip quickly went viral on social media, leading to much debate, and Woods, who is also an Arsenal fan, said it was a poor look.
“I agree, it doesn’t take a lot just to acknowledge somebody with a smile,” she said on talkSPORT Breakfast. “I think that video is quite symptomatic of football and footballers now.”
Woods then added: “To add a little bit of context, I actually messaged the club because I think they thought ‘they all stopped and signed the shirt this is great’.
“Maybe that in itself is the problem that there’s now a disconnect between what you’re meant to do for those kinds of mascots.
“The club did say it’s part of a matchday experience so that’s not the only interaction she had with the players, she was a mascot, she went out on the pitch with them, she would have been on the pitch with them during warm-ups.
“I think there’s a lot of things we don’t see, but that’s not excusing that video because I watched it a couple of times over and in my head thought ‘oh wait was it cut off afterwards, maybe they did [acknowledge her]’ and I went back and watched it and they didn’t.
“Maybe it’s quite a good lesson, the reaction of the normal fans. It’s a pre-match routine and I get that, you’re in your bubble, but it doesn’t really take long just to make eye contact.
“I watched that little girl and the way she’s waiting for eye contact or any sort of acknowledgement. The Young Gunners get these incredible experiences so I’m hoping somewhere else along the line she had a great day and got that interaction but in that moment, what does it take to just say hi?”
Fellow talkSPORT Breakfast host Ally McCoist added: “I thought it was shocking, I’ve been saying for a while now the gap between a footballer and the fan is bigger than it’s ever been.
“That was agony watching that, I was watching it thinking someone must give her a pat on the head or something, but nothing.”