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Microsoft provides organizations a GPT raise in Teams and Viva Revenue


Feb 2, 2023
Microsoft gives businesses a GPT boost in Teams and Viva Sales


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Just a 7 days immediately after asserting it would “extend” its OpenAI partnership, Microsoft is now giving business enterprise efficiency a large GPT-powered strengthen in both of those Teams and the company app Viva Product sales — and, presumably, displaying how its estimated $10 billion investment decision in OpenAI can start off adding benefit, pronto.

More clever and personalised meetings

Yesterday afternoon Pacific Time, Microsoft CEO Satya Nadella tweeted an announcement about the common availability of Microsoft Teams Top quality.

In accordance to a site write-up, Teams Premium “brings the most current systems, which include Large Language Styles driven by OpenAI’s GPT-3.5, to make conferences much more clever, individualized, and protected — irrespective of whether it’s one particular-on-a person, huge meetings, digital appointments, or webinars.”

The featuring contains routinely-produced conference notes, suggested tasks and personalised highlights, as nicely as artificial intelligence (AI)-driven authentic-time translations from 40 spoken languages. 


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Eric Horvitz, Microsoft’s chief science officer, tweeted that the Groups move to harness GPT was an “exciting route,” and extra, “We’ve dreamed about these abilities for decades.”

Microsoft appears to make sellers additional productive

These days, Microsoft also supplied a preview of a new generative AI experience in Viva Profits, the seller knowledge application released past summer season (and made commonly available in October) that blends productivity applications and company processes.

The corporation states Viva Gross sales (which is an extension of Microsoft’s Viva worker practical experience system) “brings together any purchaser romance administration technological know-how (CRM), Microsoft 365 and Groups to provide a extra streamlined and AI-driven marketing expertise.” The Viva Profits app’s conversational intelligence abilities contain instantly making a call summary, detecting inquiries, calculating conversational KPIs and extracting action products.

The new Viva Gross sales abilities, powered by Azure OpenAI Assistance and GPT-3.5, add auto-recommended e-mail content material to the combine. For case in point, Viva Income can remind sellers when it’s time to adhere to up with a prospect or client, dependent on insights in the seller’s CRM and Microsoft 365 graph. Now, Viva Revenue can also autogenerate a preformatted electronic mail reaction with individualized textual content and next ideal actions, as properly as with facts about pricing, promotions or deadlines.

The responses are generated dependent on CRM facts, the intent of the communication, and Microsoft Graph — which “provides obtain to prosperous, people today-centric info and insights in the Microsoft cloud, such as Microsoft 365, Home windows, and Enterprise Mobility and Stability.”

Sellers can choose from a set of predefined reaction types or enter a customized text prompt to make the electronic mail written content.

Crafting context-precise emails effectively in Microsoft Outlook

“Viva Profits is centered on how do you make sellers more productive using the instruments they presently know and enjoy,” Charles Lamanna, company vice president of enterprise programs and system at Microsoft, told VentureBeat.

Now, he stated, “we enable sellers publish email messages extra effectively and extra swiftly, suitable inside of Outlook,” including that the application injects context-unique things that are important to seller accomplishment.

“It pulls from your CRM, no matter if it’s Salesforce or Dynamics, it pulls from previous meeting notes and info, it pulls from the electronic mail alone, to construct an exceptionally astounding electronic mail for you — which you can approve and inject and edit and tweak to make you tremendous-successful,” he stated.

The application takes advantage of the OpenAI API inside of of Azure Cognitive Expert services, which Lamanna pointed out has “very solid privacy ensures — your details is your information. We really don’t practice or retrain or tune models dependent on your details, which is crucial for these organization buyers.”

New capabilities coming later on this calendar year

Lamanna explained the Viva Revenue application is continually incorporating generative AI to many eventualities that aid sellers “get out of the drudgery” and do much less facts entry and repetitive tasks.

“There will be several, lots of, numerous extra options in this vein over the study course of 2023 with that concentrate on what is the very best way to get folks back in conversations with clients,” he explained.

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